Welcome to the website https://krunmi-tech.com (hereinafter referred to as “the Site”), operated by Shenzhen Krunmi Technology Co., ltd (hereinafter referred to as “we”, “us”, or “the Company”). We understand the importance of personal information to you and are committed to protecting your privacy and security. This Privacy Policy aims to clearly and transparently explain how we collect, use, disclose, store, and protect your personal information when you visit our website or interact with us through the Site.
Please read and understand this policy carefully before using our services. If you do not agree with any part of this policy, please discontinue your use of the Site. Continued use of the Site constitutes your acknowledgment that you have read and agree to all terms of this policy.
1. Information Collection: What Information Do We Collect?
We collect information to provide and improve our services and to communicate effectively with you. The types of information we collect include:
1.1 Information You Provide Directly:
- Contact Information: When you proactively contact us through our contact form, email, or chat window, you may provide your name, email address, phone number, company name, and the content of your inquiry.
- Communication Content: Any messages, feedback, questions, or requests you send to us via website forms, chat features, or email.
- User-Generated Content: Any text, images, or other materials you choose to submit, upload, or transmit through any feature of our website.
1.2 Automatically Collected Information:
When you visit the Site, certain information is automatically collected through technical means, which may include:
- Device and Log Information: Your Internet Protocol (IP) address, browser type and version, operating system, access times and dates, duration of visits to the Site, page view history, clickstream data, and other diagnostic data.
- Cookies and Similar Technologies: We use cookies and similar tracking technologies to track activity on our Site and store certain information. Cookies are small data files stored on your device. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, please note that if you do not accept cookies, you may not be able to use some portions of our Site.
- Analytics Data: We may use third-party analytics services (such as Google Analytics) to help us analyze and understand how users use the Site. These services may collect information about your use of the Site and combine it with other data.
2. Use of Information: How Do We Use Your Information?
We use the collected information for the following legitimate business purposes:
- Providing and Operating Services: To process your inquiries, respond to your questions, and provide information about the products or services you request.
- Communication and Support: To communicate with you regarding your requests, transactions, or our services via the contact details you provide, and to provide customer support.
- Improvement and Optimization: To analyze website usage to improve Site content, functionality, user experience, and our services.
- Security and Maintenance: To monitor and analyze usage patterns to detect, prevent, and address technical issues, fraudulent activities, or security vulnerabilities.
- Legal Compliance: To comply with applicable laws, regulations, legal processes, or enforceable governmental requests.
3. Information Sharing and Disclosure
We value your trust and do not sell your personal information to third parties. We share your information only in the following limited circumstances:
- Service Providers: We may engage trusted third-party companies or individuals as service providers (e.g., for website hosting, data analysis, customer support) to perform tasks on our behalf. These third parties have access to personal information only as necessary to perform these tasks and are contractually obligated to protect your information and not to use it for any other purpose.
- Legal Requirements: We may disclose your information if required by law or in response to valid legal processes (such as a subpoena, search warrant, or court order), or when we believe in good faith that disclosure is necessary to protect our rights, the rights of our users, or the safety of the public.
- Business Transfers: In connection with any merger, acquisition, sale of assets, or bankruptcy, your personal information may be transferred as part of the transferred assets. We will notify you before such a transfer occurs and ensure that the recipient is bound by privacy commitments consistent with this policy.
4. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this policy, unless a longer retention period is required or permitted by law (e.g., for tax, accounting, or legal obligations). When your personal information is no longer required, we will take measures to delete or anonymize it securely.
5. Data Security
We implement reasonable administrative, technical, and physical security measures designed to protect your personal information against accidental loss, unauthorized access, use, alteration, and disclosure. These measures include encryption, access controls, and secure server environments. However, please be aware that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee its absolute security.
6. Your Rights (Applicable to Specific Jurisdictions)
Depending on the applicable data protection laws in your country/region (e.g., the GDPR in the EU, the CCPA/CPRA in California), you may have certain rights regarding your personal information. These rights may include:
- Right of Access: To request access to the personal information we hold about you.
- Right to Rectification: To request correction of any inaccurate or incomplete personal information.
- Right to Erasure: To request deletion of your personal information.
- Right to Restrict Processing: To request restriction of our processing of your personal information.
- Right to Data Portability: To request receipt of your personal information, which you provided to us, in a structured, commonly used, and machine-readable format.
- Right to Object: To object to processing based on legitimate interests.
- Right to Withdraw Consent: To withdraw your consent to processing at any time (where processing is based on consent).
To exercise these rights, please contact us using the details provided at the end of this policy. We may need to verify your identity before processing your request. We will respond to you within a reasonable timeframe as required by applicable law.
7. International Data Transfers
Our operations are global, and your information may be transferred to, and processed in, jurisdictions outside your country/region where data protection laws may differ. We will take all reasonably necessary steps to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable data protection laws upon transfer, such as by using Standard Contractual Clauses or other appropriate safeguards.
8. Children’s Privacy
Our Site is not intended for individuals under the age of 18 (“Children”). We do not knowingly collect personal information from Children. If you are a parent or guardian and believe that your child has provided us with personal information, please contact us immediately. If we become aware that we have collected personal information from Children without verification of parental consent, we will take steps to remove that information from our servers.
9. Links to Other Sites
Our Site may contain links to other websites that are not operated or controlled by us. This Privacy Policy applies only to our Site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites.
10. Cookie Policy
We use cookies to enhance your browsing experience. You can control cookies through your browser settings. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies. For more information on how to manage cookie settings, please visit your browser’s help pages. Please note that disabling cookies may affect the functionality of certain parts of the Site.
11. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will become effective upon posting the new version on this page. We will notify you of any material changes by posting a prominent notice on the Site or, where appropriate, by sending you a direct notification prior to the change becoming effective. We encourage you to review this page periodically for the latest information. Your continued use of the Site after the posting of the revised Privacy Policy constitutes your acceptance of the changes.
12. Contact Us
If you have any questions, comments, or requests regarding this Privacy Policy, our privacy practices, or if you wish to exercise your data protection rights, please do not hesitate to contact us at:
- Data Controller: Shenzhen Krunmi Technology Co., ltd
- Email: contact@krunmi-tech.com
- Contact Page: https://krunmi-tech.com/contact-us/
- Mailing Address:
Shenzhen Krunmi Technology Co., ltd
Building A, Huali Industrial Park,
Shangliao Commercial Street, Shajing Sub-district,
Bao‘an District, Shenzhen City,
Guangdong Province, China
We take your concerns seriously and will endeavor to address any issues within a reasonable timeframe.
Thank you for trusting Krunmi. Protecting your privacy is a top priority for us.